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// IT Lifecycle Management Consultants
Service Level Agreements
Our service level agreements are quite simple and straightforward. They are designed to provide a required level of support to your organisation based on its size and increased level of growth. They can also be customised to suit specific business and technical requirements. This is often drawn out during the consultation period.
ITLM Gold
Suitable for organisations with 100+ users or computers.
ITLM Silver
Suitable for medium size organisations with 50-100 users or computers.
ITLM Bronze
Suitable for sole proprietors or small businesses with less than 50 users or computers.
Our service level agreements are quite simple and straightforward. They are designed to provide a required level of support to your organisation based on its size and increased level of growth. They can also be customised to suit specific business and technical requirements. This is often drawn out during the consultation period.
ITLM Gold
Suitable for organisations with 100+ users or computers.
ITLM Silver
Suitable for medium size organisations with 50-100 users or computers.
ITLM Bronze
Suitable for sole proprietors or small businesses with less than 50 users or computers.
| Westbury ITLM SLA Matrix | |||
| Service | ITLM Gold |
ITLM Silver |
ITLM Bronze |
| 24hr response timeframe |  |
 |
|
| 48hr response timeframe | |
|
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| Onsite hardware upgrades and replacement | |
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| Onsite troubleshooting | |
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| Helpdesk and remote troubleshooting | |
|
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| Hardware installations* | |
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| Software installations** | |
|
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| Free consultation*** | |
|
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| Auditing & Inventory**** | |
|
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| Equipment decommissioning | |
|
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| Equipment procurement | |
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| Renewable every 6 months | |
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| Renewable every 12 months | |
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* Includes any new or old hardware purchased via Westbury ITLM or from a third party.
** Includes all licensed software installations and re-installations.
*** On all system integration matters only. This does not include design solutions.
**** Excluding asset labelling.
The above chart is for guidance only. For full details and price listing, please arrange a consultation with one of our Technical Consultants by completing the online form.
// Contact Us
Full name:
Company:
Telephone:
Email address:
Size:
Interested In:
Enquiry:
Company:
Telephone:
Email address:
Size:
Interested In:
Enquiry:
// Contact Details Address:
Office:
Fax:
Email: Westbury ITLM
Communication House
26 York Street
London
W1U 6PZ
0845 671 0299
(Calls charged at standard local rates)
0845 6790291
sales@westbury-it.co.uk
Office:
Fax:
Email: Westbury ITLM
Communication House
26 York Street
London
W1U 6PZ
0845 671 0299
(Calls charged at standard local rates)
0845 6790291
sales@westbury-it.co.uk